Customer Service Consultant

Department: Service and Support
Location: USA - Orlando
Require Travel: Not Required

Job Description


Do you know how to deliver world beating customer service?


Epos Now is an award winning international cloud based EPoS provider. Since starting in 2011 we’ve disrupted the industry and grown to 10,000+ customers across 103 countries. Our market leading growth is fueled by our awesome team, 5* customer service and a revolutionary product. With our recent expansion into the US, we’ve chosen Orlando as our American HQ and we are now looking for superheroes to help build our team!

Here at Epos Now our work hard play hard culture allows us to employ great people, instil an unrivalled level of commercial acumen and offer a unique learning environment for everyone.

Our Customer Service Representatives provide first line support to our customers on a wide range of queries and technical support issues. As a product expert you will provide exceptional guidance and advice to ensure our customers get maximum value from their Epos system.


What we look for:

  • Great understanding of how to build strong relationships with our customers in short spaces of time.

  • Ability to demonstrate customer focused thinking and commercial awareness.

  • Great problem solver and opportunity spotter.

  • Excellent communicator both internally and with the customer.

  • Strong organisational skills along with the ability to prioritise tasks quickly and effectively - key to working in our fast paced ‘start up’ environment.

  • It would be ideal if you have experience working in retail or hospitality previously.

  • You will be tech savvy, have a great understanding or passion for technology, we can teach you what you need to know about our systems and software.


What we offer in return:

  • Fantastic basic salary and uncapped commission scheme

  • Unbelievable prizes and incentives

  • Great office locations

  • Ability to skill up!


We treat our staff like our customers - come and help us build a world beating business.