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Customer Service Consultant

Department: Service and Support
Location: UK - Norwich Head Office
Require Travel: Not Required

Job Description

Epos Now is Europe's 46th fastest growing company (Financial Times 1000), the UK’s fastest growing EPOS provider (Tech Track 100) and the region's top employer (EDP Employer of the Year).  We exist with the sole purpose to add value to the lives and businesses of our customers. We want to ensure that when our customer needs us we are there, when our customers make contact with us we get it right first time and that every interaction we have is an opportunity to improve our customer's business.

You will be responsible for dealing with telephone, chat and web ticket customer contact after our customers have been onboarded. You will be handling customer queries across all omni channels and will work to resolve any queries to ensure that we never give our customers a reason to leave us as well as ensuring you develop your pipeline and achieve your revenue targets.  

What we look for:

  • Experienced in providing exceptional customer service
  • Resilient, with the ability to effectively manage unhappy customers or complex issues with the intention of reaching an appropriate ‘win-win’ solution
  • Highly motivated self-starter with a desire to continually learn and develop themselves
  • An excellent communicator/relationship-builder both internally with colleagues and externally with customers
  • Able to effectively and clearly communicate in all communication - both oral and written
  • Well-organised, attention to detail and have the ability to prioritise tasks quickly and effectively
  • Keen ability to identify opportunities to create revenue
  • Technically proficient in set-up of Epos Now software and hardware or a keen interest in being able to do this
  • Able to understand and explain the capabilities of Epos Now hardware and software
  • Commercially aware of hospitality and retail industries
  • Able to explain technical issues in an easy to understand way
  • Proficient with both remote and face-to-face customer support
  • Positive approach, flexible and comfortable in a fast-paced, customer focused environment

What we offer:

  • Uncapped commission scheme in addition to staff incentives
  • Internal progression opportunities
  • Fun and friendly working environment 
  • Refer a Friend Scheme 
  • Modern offices 
  • Free onsite parking