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Epos Now strike gold at UK National Contact Centre Awards


Epos Now enjoyed a successful night at the UK National Contact Centre Awards on Tuesday, walking away with the top prize in the ‘Contact Centre Support Team’ category.


Now in their 23rd year, the awards celebrate the teams and individuals working towards contact centre excellence across the country. The Brewery in London was the setting for this year’s glittering Gala dinner, which culminated in the grand award ceremony hosted by street dancer and Britain’s Got Talent winner Ashley Banjo.

Epos Now strike gold at UK National Contact Centre Awards
Image: Keith Stagg

The awards have a stand-out reputation within the industry and feature a comprehensive judging criteria, covering impact and innovation, process improvement and efficiency. This year’s judging panel consisted of previous award winners and industry experts from within a customer service environment.

Established in 2017, Epos Now’s contact centre support team have been instrumental in maintaining our 5* Excellence rating on Trustpilot, an independent review site. The win recognises their commitment to customer support excellence, the likes of which has led to a 60% reduction in complaints since the team’s inception.

Epos Now strike gold at UK National Contact Centre Awards

"It’s always an honour to win an award, especially one that celebrates the work of our dedicated support centre team. An innovative, best-practice approach to customer service is something that we champion here at Epos Now, so we’re hugely pleased that the team have received the recognition they deserve."

- Hayley Johnson, Epos Now’s COO

For more information on the awards, or to see 2018’s list of winners in full, check out the UK National Call Centre Awards website. To learn more about joining our award-winning team, take a look at our careers page.



AUTHOR

Natalie Stubbs

Natalie joined Epos Now in May 2018, taking on the role of SEO & Content Marketing Executive. As well as a passion for content, she enjoys fashion and good food.



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