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Old Thorns Manor Hotel

“I needed a system that would manage all aspects of my business at the touch of a button. Epos Now has provided us with a system that runs as smoothly as we run our hotel."

Martin Shaw - Owner, Old Thorns Manor Hotel

Old Thorns is a luxury 4 star golf hotel and health spa located in 400 acres of beautiful countryside on the trio border of Surrey, Hampshire and Sussex. The picturesque championship golf course was designed by the professional golfer Peter Alliss and the rolling green landscape has breath-taking views across the South Downs National Park, ideal for scenic walks.

Martin Shaw (Owner of Old Thorns) needed a system that would work in many aspects of his hotel. It was important that the system was reliable and consistent and helped the efficiency and smooth running of his hotel business. Old Thorns have a number of Epos Now systems, including at hotel reception, in the restaurant, bars and also the spa.

The entire team have been very impressed with the functionality of the Epos Now system and found it really easy to use from the beginning. It was evident that the system was scalable and able to grow with them and it was important that Martin could access all the data he needed with the click of a button. The software is cloud-based so it allows Martin and authorised staff to access data from any location and from any device. Old Thorns have been able to customise their system to completely suit the business and Martin can view his reports in seconds, instead of taking hours doing it manually. The Epos Now system has automated the bar, restaurant and spa’s stock management system, as purchase orders are automatically raised when stock runs low. The Back Office facility also provides vital information about best selling products and products that are not selling so well, so that managers can make informed management decisions, which cuts down on wastage and loss of profits. Martin told us that using Epos Now in his hotel has improved his customer’s experience, as it has improved staff efficiency and ensures customers are served quickly in all areas of the business.

“I experienced a number of POS companies when I was on the look out for the perfect POS for my business. They were too basic for my needs yet they were difficult to use. Epos Now had the perfect balance."

Martin Shaw - Owner, Old Thorns Manor Hotel

“Strawberry Hill had bad experiences with EPoS in the past. Using an Epos Now system has allowed them to manage their stock, serve customers efficiently and has given them complete peace of mind, which is brilliant.”

Connor Jones - Sales Consultant, Epos Now

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