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5 common EPOS myths debunked


Evolve or die, is a sentiment often married to discussions of business growth and development, and yet many well established SMEs and sole traders are reluctant to embrace modern technology believing they’ve managed successfully enough without it. The difference between legacy POS and a modern and intuitive EPOS solution, is the difference between surviving and thriving.


Reluctance to change is understandable, with much of the decision making motivated by fear of the unknown. Here we debunk 5 common myths associated with EPOS;

It's expensive

We understand that any initial outlay can be difficult for small businesses struggling to manage cash flow. Epos Now was founded in response to this need, with affordability being a key factor in helping SMEs cut costs and boost profits. Businesses introducing EPOS into their operations are often shocked at the annual savings generated by making simple, yet effective changes, streamlining their business operations, improving efficiency and productivity. The business insight afforded by intelligent reporting functions allow you to make actionable changes that could save your business £1000s. Check out our return on investment calculator to see how much your business could save.

As an advocate of the SME community, we endeavor to help small and independent businesses in any way we can. That is why we offer a number of finance options on our hardware and software solutions. For more details speak to one of our specialist consultants on 0800 2 945 945.

It’s complicated

We understand new technology can be intimidating, and there are any number of providers who will be happy take your cash and show little interest in helping you establish the system into your business. Epos Now are the UK’s dedicated champions for customer focus (European Business Awards) and we provide full support free of charge for 30 days after your purchase. Your own dedicated EPOS consultant will guide you through the process, providing you with remote training and answering any queries you may have.

Epos Now’s Athena interface was the result of 2 years research and development of analysis of over 100 million customer interactions. You can also access our GuideMe app, available through your back office. This is a series of interactive guides and FAQs to assist you with all your EPOS related queries. There are a range of support options available to our business customers and you can contact us by phone, email, live chat or through the ticketing system in your back office.

My data isn’t safe

The cloud affords users the ability to access their data from anywhere in the world. Mobile working provides you with more flexibility, allowing you to run your business from your back pocket. This kind of freedom can also make business owners nervous. Epos Now make use of Amazon's shared responsibility model which means that we get the benefit of Amazon's ISO certified infrastructure, which adheres to all cloud best practice. The beauty of our cloud based platform means even if your hardware is damaged or stolen, your business data is safe on the cloud.

We appreciate sometimes the risk lies from within, especially with cash based businesses such as shops, bars and restaurants. Epos Now systems come with customisable permissions that allow you to limit employee access with pin logins, passwords and swipe cards to minimise the opportunity for theft.

There isn’t a convenient time to implement

Many business owners are reluctant to introduce new technology into their business believing it will disrupt day-to-day operations, affecting the customer experience and overall profitability. Implementing EPOS into your business needn’t be a hassle. Our Welcome Team will introduce you to the system, provide full training and support you throughout the process. If you require on-site installation, we have a team of committed on-site engineers around the UK who can get you set up at a time of your choosing.

Inputting reams of inventory and stocking data is often another concern of the busy business owner. Epos Now has a bulk import app which allows you to add hundreds of stock items to your system with ease. Alternatively, you can use our professional services function and our team can do it for you, meaning your system is ready to go as soon as you get it out of the box!

All EPOS systems are created equal

The quality, functionality, scalability and affordability vary massively in the EPOS marketplace. Epos Now systems are customer-centric by design, meaning you can tailor your EPOS system to your specific business needs. Our innovative AppStore allows you to create a bespoke system, downloading apps as and when you need or can afford. For example, you may want a fully integrated accounts package which reconciles your accounts in minutes and eliminates human error. Or perhaps as your business grows, you want to improve your customer retention rates by introducing your own branded loyalty scheme.

The customisability the AppStore affords makes Epos Now the perfect system for a growing business whose needs won’t be the same a year or two down the line. No-one knows your business as well as you do and our highly trained consultants will work with you to find the best solution to your business challenges.

Epos Now deliver the whole package, creating industry leading software and hardware solutions, teamed with award winning support options. We have successfully on-boarded over 30,000 businesses onto our platform and we are proud to join them on their journey to long term profitability.

If you would like to discuss your EPOS needs with one of our specialist consultants please call 0800 2 945 945 or check out our product pages for more information.



AUTHOR

Erin Heenan

Erin joined Epos Now in 2016 as an in-house content writer for the marketing department, making use of 10 years experience working in busy restaurants. An avid fan of shopping and eating out, she is committed to helping retail and hospitality SMEs get the most out of their businesses.



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