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Epos Now: A year in review


It’s been an eventful year for Epos Now and our 30,000 customers. We’ve done lots of listening and improving our system to enable you to run your business better. Here’s a quick review of what we’ve achieved in 2017!


UK National Champions for ‘Customer Focus’

Epos Now: A year in review

We believe innovation isn’t limited to the technology we create, but also applies to the service we deliver. That’s why we were recognised as UK National Champions for Customer Focus and received ‘Ruban d’Honneur’ status in the European Business Awards. When talking about the finalists, Adrian Tripp, CEO of the European Business Awards said: “They are central to the success of Europe’s strong business community, and have shown the core principles we look for of innovation, ethics and success.”

Onboarded world-class customers

The scalability of Epos Now’s system was a proven success having taken on some large corporate customers. The National Ice Centre, Boxpark shopping centre and Swalec Olympic stadium now all enjoy the benefits innovative cloud-based point-of-sale affords.

Epos Now training receives Royal recognition

Epos Now: A year in review

Our service is only as good as the people who deliver it and that's why we invest in our people. Our in-house development programme blends communication and technical skills training to ensure you can get the best from your EPOS system. Princess Anne awarded the scheme the UK’s highest training accolade, 2017’s Princess Royal Training Award.

‘Best SaaS Product for Small Business’

As a cloud-based business and small business advocate we were delighted to be named “Best SaaS Product for Small Business”. The SaaS Awards is an international programme celebrating excellence and innovation in the scope of cloud-based “solutions as a service.”

Athena's first Birthday & US Athena launch

Epos Now: A year in review

Epos Now was proud to launch our most innovative software to date in 2016 and it was fantastic to see it mature with each software release. Today, over 90% of our customer base has been migrated to Athena and the unification of our Global codebase has welcomed our US customers on to the platform. We look forward to delivering more features and functionality in 2018!

#FeatureVoteWeek

Our products are only customer-centric if our customers can actively contribute to the development of the system. Epos Now’s FeatureVote app, available through your back office interface allows you to suggest and vote for features that you want to see incorporated into your EPOS. By running our #FeatureVoteWeek competition we were able to increase customer engagement by an enormous 711%!

‘Best In-Store Payments Solution’

Epos Now: A year in review

The Payments Award is considered the benchmark of excellence in the card and payment sector. Beating huge corporate POS providers such as First Data and Bleep UK for 'Best In-Store Solution' is a testament to Epos Now's customer-centric innovation, ensuring we are delivering the features and functionalities our customers need to thrive.

There’s plenty of exciting developments to look forward to in 2018 and as always, we’d love to hear your thoughts, ideas and suggestions on how to improve our product. Nothing is more important than the profitability of your business. This is why your input is essential to ensuring we can deliver the functionality you need to run your business better.

Happy New Year and here's to a profitable 2018!



AUTHOR

Erin Heenan

Erin joined Epos Now in 2016 as an in-house content writer for the marketing department, making use of 10 years experience working in busy restaurants. An avid fan of shopping and eating out, she is committed to helping retail and hospitality SMEs get the most out of their businesses.



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