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Introducing the Service Status page


Providing excellent customer service is crucial to the success of our business and we are constantly looking for new ways to evolve our service and improve our customer's experience. If you have recently engaged with our support team you may have received a survey to capture your feedback.


This feedback is a fantastic means for us to measure actual customer satisfaction and will feature heavily in our business strategy to make sure our customer is at the heart of everything we do.

What have we learned so far?

You told us you wanted more transparency and information in regard to software releases and issues affecting your Epos Now system, and we’ve listened. We are proud to announce the launch of Epos Now ‘Service Status’ page, a new platform designed to improve transparency and communication with our customers.

Introducing the Service Status page

By utlising our cloud-based platform you eliminate the need for costly upgrades, ensuring your system is never out of date, and at no additional cost. We periodically release software updates to improve the functionality of the system and add new features. We time these releases outside of trading hours to cause minimal disruption to our customers, with customers experiencing little to no downtime. Users will now be informed of all system updates before they happen, with detailed notes of what the update will include, how long it will take and when it’s planned to go out. We will regularly update the progress of the software release, ensuring you're always kept in the loop.

By launching our new ‘service status’ we hope to empower you with the information of any and all system updates or issues affecting your EPOS system. Accessible from your front till page and the support sections in your back office, the Service Status page should be the first port of call for any user looking for details on software updates or information regarding any technical or service issues.

If at any time we begin experiencing an issue that may be affecting a wide number of users we will highlight that issue on the service status page, and keep you updated every step of the way right through to resolution. This ensures you will always know if we are aware of any concerns and if so, what plans we have in place to resolve them. You can even subscribe to certain issues and request to be notified by text message when the issue status is updated.

Introducing the Service Status page

We are a company with innovation at our core and we will never stop looking for ways to add value to your business. By improving our communications we want to remove any frustrations associated with upgrading Epos Now’s software. The service status page is planned to launch with the next release at the end of June. Your built-in user guide within your Epos Now software will walk you through how to get full value from this feature.

Introducing the Service Status page

If you have any specific features you would like to see Epos Now include in our product development plans, please use the Feature Vote page within your back office interface. Take some time to browse our current customer feedback, add your improvement requests and vote for your preferences!

For more information on Epos Now’s award-winning systems and services please take a look at our product pages or give the team a call on 0800 2 945 945. They'd be happy to talk you through any queries or arrange to call you back at a time convenient to you.



AUTHOR

Erin Heenan

Erin joined Epos Now in 2016 as an in-house content writer for the marketing department, making use of 10 years experience working in busy restaurants. An avid fan of shopping and eating out, she is committed to helping retail and hospitality SMEs get the most out of their businesses.



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