How the White Horse saved their opening weekend with Epos Now
Let down at the last minute? Not on our watch
Opening a pub is stressful enough without losing your POS supplier at the last minute. The White Horse needed more than a till. They needed a complete POS and payments setup that could handle bar service, table service, and a full kitchen menu, and it had to be ready by Friday.
Kevin from the Epos Now team personally travelled down on Tuesday to meet Adam and work on a solution. Together, they agreed on the right equipment for the venue, completed the checks and paperwork, secured a competitive payments rate and started on setup and training right away.
In Adam's own words, "Epos Now came in when we were let down 3 days before opening with another supplier. Not only did we get a better system, but they made sure all the tills were delivered and setup in time for opening".
From Tuesday's call to Friday's first pint
The hardware arrived on Thursday afternoon, but the work didn't end there. "Kevin stayed to make sure we were setup and running, going above and beyond", Adam observed.
At the heart of the setup are two Countertop systems that act as the pub's main checkouts. One is a dual-screen model with a customer-facing display, so guests get a more interactive, trustworthy checkout. The second, single-screen Countertop gives the team another fixed point of sale, so service doesn't bottleneck when the bar fills up. Add to that the two Pro+ portable POS and payments devices for seamless table service, and taking £10,000 over the weekend becomes much, much easier.
And that's just what happened! By 3pm on Friday, the doors were open, orders were flowing and payments were going through. That's a complete pub setup in just three days.
Payments that kept pace with the opening rush
With such a short turnaround, there was no time for the usual training sessions before opening. So rather than leaving once the kit was plugged in, Kevin stayed on site to make sure the team could trade with confidence.
The payments side was close to plug-and-play from the start. Even when the pub's internet connection proved unreliable over the weekend, service kept moving and queues never backed up. The result? Over £10,000 taken across a hectic opening weekend.
A five-star seal of approval from The White Horse
Adam was so pleased with how things went that he left Epos Now a five-star review on Trustpilot. "This company is fantastic," he raved. "And a big shout out to especially to Kevin H" for stepping in when another supplier fell short.
And the partnership is only getting started. Two cash drawers and a dedicated kitchen printer are arriving in October to help the kitchen and bar run even more smoothly.
As Kevin puts it:
"The White Horse is a fantastic pub with a great team. After another provider was unable to deliver their promised system in time, it was a pleasure to help Adam, Simona, and the team move from an urgent call on Tuesday to opening with a complete EPOS and payments solution by Friday afternoon. Despite the exceptionally short turnaround, all the equipment, payments and four licences were ready to go, and the team picked everything up incredibly quickly. I'm looking forward to continuing to support them and developing the system further with additional cash drawers and a dedicated kitchen printer. The future's looking bright!"