Epos Now Resources

Welcome to our Resources.

Explore the latest trends and insights, as well as advice on how to thrive in the retail and hospitality sectors.

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How to Deal With Difficult Customers

If complaints are resolved correctly, this can actually result in customers having an even more positive view of the business than if they hadn’t had an issue. This is known as the service recovery paradox. We share our 5-step REACT method for flawless customer recovery.

Published on 23.6.2021

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How to Calculate Food Cost Percentage

Do you run a restaurant? Are you wondering how to calculate your food cost percentage? Find out how along with many tips on how to increase your restaurant's profit margins.

Published on 21.6.2021

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What is a Ghost Kitchen?

Ghost kitchens are one of the latest trends making an impact on the food and delivery market. Read Epos Now's guide on the four different types of ghost kitchens, what makes them profitable, and how they earn their revenue.

Published on 18.6.2021

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How to Become a Bartender

Are you wondering how to become a bartender? We take you through everything you need to know, from age restrictions, training, experience and more.

Published on 18.6.2021

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How to Become a Restaurant Manager

This is your complete guide to how to become a successful restaurant manager: how to enter the role, typical responsibilities, expected hours and salary. We also share our tips on becoming a good leader, how to stand out in the application process, and advice on how to excel in the role. 

Published on 15.6.2021

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Pandemic Proof Business Ideas

If you thought mid-lockdown was a bad time to open your own business, think again. Here are six pandemic-proof business ideas, which are strong contenders for when life returns to normal. 

Published on 14.6.2021

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Are Coffee Shops Profitable?

Are you considering opening a coffee shop? We share the seven key things you need to know, from price of materials, understanding coffee culture, to choosing a store type. 

Published on 9.6.2021

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The Restaurant Trends in 2021 You Need to Know About

Restaurants are changing in 2021. Find out all the hottest trends that are taking the hospitality industry by storm.

Published on 28.5.2021

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New Food Trends for Restaurants to Follow in 2021

Food trends are changing fast. Find out which ones are taking the world by storm in 2021.

Published on 26.5.2021

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