Hotel Housekeeping Duties

Hotel Housekeeping Duties: Essential Tasks for a Comfortable Stay

Maria Ortega
23 Oct 2023

Get ready to explore the world of the hotel housekeeping department like never before!

Whether you're a seasoned pro or just getting started, we've got everything you need to master this essential hospitality skill. With our comprehensive guide, you'll discover the most effective housekeeping practices and learn how to make your guests feel truly at home. So buckle up and let's dive in!

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Housekeeping staff responsibilities

Housekeepers are the unsung heroes of the hotel industry, working tirelessly behind the scenes to ensure that guests have a flawless stay. They do much more than just clean guest rooms though - they're responsible for keeping the entire hotel looking and feeling fresh and inviting. Some of the important duties that housekeepers take on every day include:

Room attendant duties

Attention to detail, time management skills, and great customer service skills. These are just some of the essential traits that room attendants need to have in order to clean rooms.

Here's a glimpse into the process of how housekeeping staff ensures that everything is spotless and welcoming for every new guest who walks through the door.

  • Gather supplies:
    As a hotel housekeeper, it's important to be fully prepared before entering a guest room. Make sure to bring along all the necessary supplies - cleaning products, towels, and linens - so you can tackle any messes or unexpected situations. 
  • Knock and announce:
    Before entering the room, room attendants should knock on the door and announce themselves, stating that they are there to clean the room. This is a courteous and respectful way to let guests know that housekeeping staff will be entering the room to carry out cleaning duties.
  • Removed used linens:
    Spice up the repetitive routine of your linen room attendants by swapping out soiled sheets, pillowcases and towels for fluffy, clean ones. It's the little things that make a guest's stay feel like a luxurious escape.
  • Dust and vacuum:
    It's important for your room attendants to give your hotel rooms a thorough dusting and vacuuming. They'll leave no corner untouched, ensuring a clean environment for your hotel guests to relax in. Make sure to remind them to give special attention to surfaces like nightstands, desks, and dressers.
  • Clean the bathroom:
    Let's talk bathroom etiquette. It's not enough to just give it a quick wipe down - the sink, toilet, shower, and bathtub all need a deep cleaning. And while your hotel housekeepers are at it, please make sure to refill any of the essentials like shampoo, soap, and toilet paper. Your attention to detail will not only impress guests, but also ensure the room is sparkling clean and ready for their comfort.
  • Make the bed:
    Your dedicated room attendant should take pride in fluffing each pillow to perfection and arranging them with care, ensuring relaxation and comfort for your guests throughout the night. Trust us, they won't want to leave the comfort of the bed once it's been made by a meticulous professional.
  • Check for maintenance issues:
    As a diligent and thoughtful room attendant, it's important to keep an eye out for any potential maintenance issues that could mar the guest's stay. From a flickering lamp to a faulty air conditioning unit, these issues may seem minor, but they can add up to a major inconvenience for the guest. By reporting any problems to the housekeeping manager or to the maintenance department quickly, your housekeeping staff not only ensures that the guest's stay is comfortable but also helps to maintain the reputation of the hotel for excellence and care.
  • Personal touches:
    Elevate your guest's stay with delightful surprises from your amazing housekeeping team members. Allow them to transform your guest's towels into adorably artistic shapes or prepare a personalised welcome note to make arrivals even more special. Your room attendants should take great care in adding special touches to the rooms, making your guest experience unforgettable.

By following these steps, housekeeping employees can ensure that rooms are clean, comfortable, and ready for the next guest.

Cleaning public spaces

Keeping public spaces spic and span is an essential aspect of your housekeeping department. Your staff members take on this crucial job, making sure areas like the lobby, hallways, elevators, conference rooms, and shared spaces are pristine. Let's discover some of the essential tasks involved in maintaining these areas:

  • Vacuum and sweep:
    It's essential for the housekeeping team to make sure the floors are immaculate by giving them a good sweep and vacuum. The trick is to focus on hard-to-reach spots and corners, leaving the entire space spotless.
  • Clean glass surfaces:
    A rigorous policy for cleanliness should be applied throughout the hotel. Every glass surface needs special attention: from windows to mirrors to glass doors. Housekeeping staff must make sure it's free of any smudges and fingerprints. That way, your guests keep that beautiful sparkle in view!
  • Restocking amenities:
    Don't forget to have your hard-working hotel housekeepers restock all essential amenities in the public areas. After all, nothing dampens a guest's experience quite like running out of towels, soap, or tissues. Make sure your guests feel catered to with thoughtful touches like these.
  • Disinfecting high-touch surfaces:
    By regularly disinfecting high-touch surfaces, such as door handles, elevator buttons and light switches, your staff members can greatly minimise the risk posed by harmful germs circulating in our everyday airspace.
  • Emptying trash and recycling:
    Housekeeping employees need to regularly empty all bins and replace the liners, keeping the environment clean and tidy for everyone's use.
    Moreover, making sure the trash cans function properly encourages people to help keep public spaces clean while also preventing foul odours from developing inside or around the building.

By following these steps, your housekeeping department can ensure that public guest amenities in your hotel business, are clean, presentable, and welcoming. This type of hotel housekeeping duties can contribute to the overall guest experience and reflects the hotel's commitment to cleanliness and comfort.

Linen room management duties

Managing the linen room is a crucial task for the housekeeping manager at your hotel. The linens for the whole establishment, from the softest sheets to the fluffiest towels, are all under their responsibility.

So, how do they keep all these fabrics in pristine condition? Here are some top tips for effective linen management:

  • Inventory management 

The housekeeping manager should control inventory levels of all linens, including the number of items, their condition, and their location to ensure they are well distributed and stored safely.
Based on these factors, then your designated staff can make well-informed decisions when ordering and purchasing new linens to ensure your hotel always has an adequate supply of fresh, clean linens.

Top tip: Using Epos Now Hotel POS solution can help track linen inventory management more efficiently through real-time inventory tracking, automated re-ordering, and the ability to generate detailed POS reports on linen usage and costs.

  • Laundry and cleaning 

Revitalise your guests' experiences with freshly-laundered linens at your hotel. Ensure that your hotel laundry staff is trained to use the right cleaning products and follow proper washing and drying procedures when they use the hotel washing machines.

It's the little things that can make the greatest difference in your guests' stay!

  • Inspection and quality control 

Make sure your hotel maintains the highest standards guests can expect while they stay. Have all linens inspected regularly to keep them feeling fresh and clean.

Don't let any soiled linen go unnoticed by the housekeeping manager to ensure a consistent level of quality in your hotel. That way, your guests will be satisfied knowing their visits meet a high standard of excellence when coming to stay with you!


Make your guests feel pampered and special by providing them with clean, soft, and fresh linens! Great hotel experiences don't just happen by accident, it takes a dedicated housekeeping team to make it all possible. As the hotel's general manager, it's your responsibility to ensure that every detail is covered, from the quality of the linens to the efficiency of the process.

With the right approach, you can help your hotel stand out from the rest and earn a reputation for excellence.

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Tips for effective hotel housekeeping management

Imagine stepping into a hotel room that's impeccably clean, welcoming, and ready to make you feel at home. That's the kind of guest experience every hotel owner dreams of delivering. But achieving that level of cleanliness and organisation takes work, and that's where effective housekeeping management comes in.

If you're looking to improve your hotel's housekeeping game, here are some tips to keep in mind, along with some Epos Now tools that can help with housekeeping duties:

Set clear expectations

Get the most out of your housekeeping staff by clearly outlining expectations and standards. Define specific tasks, determine quality standards, and establish timelines for completing tasks.

This will ensure your staff knows exactly what's expected and can work towards meeting your high standards of cleanliness and presentation. With clear expectations, your housekeeping staff can deliver exceptional service every time.

At Epos Now, you can now integrate your hotel POS software with innovative apps to save hotel owners hours of time with automated admin tasks, such as payroll, to improve overall efficiency.

Provide proper hotel housekeeping training

A well-trained housekeeping department is the backbone of any hotel's success. With proper on the job training, your staff can ensure that your guests are always met with a clean, comfortable room.

Whether it's mastering the art of bed-making, learning how to properly clean bathrooms, or honing their attention to detail, the right training can make a world of difference. Don't underestimate the power of a knowledgeable housekeeping staff; invest in their training and watch your hotel's reputation soar.

With Epos Now solutions, hotel managers can train new staff on our easy-to-use systems in as little as fifteen minutes!

Implement housekeeping technology

Keep your housekeeping running effortlessly with Epos Now's next-generation POS system. With real-time inventory tracking, automated re-ordering, and detailed supply reports, you can say goodbye to stock discrepancies and confusion.

Oh, and did we mention our mobile POS feature? Now your housekeeping staff can check inventory levels, place orders, and take payments on the move - making the process more efficient and less labour-intensive. Let Epos Now streamline your hotel housekeeping duties so you can focus on what matters most - happy guests!

Carry out regular inspections

Maintaining a high standard of cleanliness in a hotel is crucial for a memorable guest experience. But how can hotel managers be sure that the housekeeping staff is up to par? By conducting regular inspections, hoteliers can stay on top of their staff's performance and ensure that guests are satisfied with their stay.

And with Epos Now's advanced reporting tools, managers can access detailed insights into staff performance, inventory levels, and product insights from a single dashboard. This way, they can identify areas that need improvement and make informed decisions to enhance the guest experience.

Final recommendations

Without a doubt, there's nothing quite like the feeling of stepping into a neat, tidy, and well-presented hotel room. Cleanliness is next to godliness, as they say, and keeping a hotel clean is a challenging yet essential task. Right from the reception area to each guest room, every single nook and cranny must be tidy and well-taken care of, ensuring guests are happy and comfortable.

It's vital for hotel managers to put a tremendous emphasis on housekeeping duties and train their team to keep the hotel in top-notch condition. This includes everything from providing proper training to setting clear expectations and staying up-to-date with the latest technologies. With these strategies in place, hotel managers can run a successful hotel business and ensure that guests have a memorable and enjoyable stay.

If you enjoyed this blog, and want to know about how Epos Now can help your hotel thrive, please get in touch with our team of experts below.

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