Customer Story: MP Island Caribbean Grocery
We spoke to Jackie Palmer, owner of MP Island Caribbean Grocery, about her experience with Epos Now.
"My team are so much more efficient now."
Keeping track of inventory was a struggle
When Jackie Palmer first launched her Caribbean grocery store in Virginia, she was having a lot of trouble keeping track of her stock.
She used a traditional, outdated till system at first. The old system made it very difficult to keep track of what she had in stock and what needed to be reordered. This led to a lot of wasted time and money, as she often had to do manual inventory checks, which were both time-consuming and prone to error. Her team often had to sift through old receipts to try and work out what had been sold, which was a massive hassle.
"It was a real nightmare," Jackie says. "I felt like I was always playing catch-up, and I was never really sure what I had in stock. This made it hard to plan ahead, and often we'd end up losing money because we had to throw out food that had gone bad or miss out on sales because we didn't have the right products in stock. It was just a pain," she continued. "I'm glad those days are behind us."
A cloud-based system that offers real-time stock information
Jackie decided to switch to Epos Now, a cloud-based POS system that offers real-time stock information. She's able to see exactly what she has in stock at all times, and her staff can quickly and easily verify the count of each item.
All her staff need to do is verify the count of each item, and if there is a discrepancy, such as missing stock or wastage, these items can be accurately recorded to identify any trends in theft, shrinkage and the value of lost stock.
"I can honestly say that since switching to Epos Now, my life has become so much easier," Jackie says. "I no longer have to waste time doing manual inventory checks, and I can see at a glance what needs to be reordered."
"The insight we've gained into our menu performance has been invaluable."
Time and costs saved helping the business to run smoothly
Epos Now has helped Jackie to take her business to the next level by simplifying stock management and giving her back valuable time that she can reinvest in other areas of her business. Since switching to Epos Now, Jackie has seen a significant reduction in wastage and shrinkage, plus she's saved a lot of time on manual inventory checks.
"I figured out that I've saved around 24 hours a month on stock-taking alone," Jackie says.
"24 hours that I can now get back and invest in other parts of my business like finding new products, meeting fantastic new suppliers and of course, spending more time with my customers.
"I've saved around 24 hours a month on stocktaking alone."
Discover how Epos Now can help your business?
If you're struggling to keep track of your inventory, switch to a cloud-based POS system like Epos Now. Real-time stock information will save you time and money. Fill in your details below and our team will be in touch.