Epos Now: Business.com’s 8.9/10-rated POS system, and best for integrations!

That's why it's worth paying attention when an independent reviewer puts a system through its paces. In its latest Epos Now review, business.com gave Epos Now a fantastic editor's score of 8.9 out of 10 and named it the best POS system for integrations! The reviewers tested the software hands-on, compared it against dozens of competitors and came away impressed by how flexible and adaptable it is.

In this post, we'll walk you through each of the categories business.com scored: features, customizations and integrations, ease of use, customer support, as well as pricing and value. Along the way, we'll explain what those ratings mean in practice, look at the real-world benefits Epos Now delivers and show why so many retail and hospitality businesses (a whopping 80,000 of them) trust it to power their day-to-day operations.

Who are Epos Now?

Epos Now started life in Norwich, England, back in 2011 and its story begins with a frustration many business owners will recognize. Founder and CEO Jacyn Heavens was running a business of his own and couldn't find a till system that was reliable, affordable and simple enough for a small but growing company. So he set out to build one himself!

That practical, owner-first thinking still shapes everything the company does. Epos Now has spent fifteen years expanding their cloud-based point-of-sale systems to meet every need of the retail and hospitality businesses that rely on them, from single-site independent cafés and boutiques to multi-site restaurant groups and grocery stores. Now offering multi-channel sales, self-checkout hardware, AI-power and embedded finance, Epos Now has moved to the forefront of the point of sale industry, competing alongside the other big players.

The growth since those early days has been remarkable. According to Epos Now, businesses use their systems across over 70 countries, with head offices in the UK, the US, and Australia. Alongside its POS software and hardware, the company offers its own payment processing, business financing through Epos Now Capital, and an AppStore packed with integrations. Put simply, it's grown into a complete commerce platform built by people who understand business from every angle, as owners, employees, and customers.

Features: 8.8/10

Business.com scored Epos Now's feature set a strong 8.8 out of 10. In short, they found Epos Now offers everything a typical retailer or hospitality business needs right out of the box. And it’s all managed from a single cloud-based dashboard you can reach from any connected device.

• Reporting and analytics. The reviewers praised the real-time sales dashboard and the ability to run dozens of customizable reports on demand. You can break down sales by hour, day, week or month, see your best-selling products and highest-margin brands, and identify your top-performing staff. As Epos Now points out in its guide to the top benefits of an EPOS system, this kind of insight helps you spot trends, schedule staff around your busiest hours, and stock up ahead of seasonal demand. This kind of reporting makes it easy, and far less stressful, to make the key decisions your business needs you to make every day.
• Inventory management. The Epos Now system, once you input your starting figure, automatically lets you track stock across multiple sites and storage areas, like stock rooms, warehouses. You can set low-stock alerts and automate your reordering, making certain you’ll know you’re running low before you run out. The stock tracking system is adapted to sell across channels, too, so if you’re selling online or making deliveries, you can do so from the same stock without any extra trouble.
• Customer management and loyalty. Build detailed customer profiles, track purchase history and reward repeat visits with a built-in points system that customers can redeem for products or services with a few taps from your server. The customer data Epos Now gathers lets your team offer genuinely personalized service, from remembering a regular's usual order to tailoring offers around what they actually buy. Link it to Mailchimp and the same insights power targeted email campaigns, and you can even send and manage invoices directly from the system.
• Hospitality tools. Restaurants and cafés benefit from a host of specialised tools, from digital floor plans that can be split into floors and sections, time-at-table tracking, and a kitchen display system that business.com describes as impressive, replacing paper tickets, improving order accuracy, and creating a two-way comms link between your FOH and BOH.
• Payments and online selling. Epos Now Payments brings you a transparent fixed rate, PCI-compliant card terminals, and payment reports that sit alongside your sales. Unlike a lot of competitors, Epos Now will also connect to a third-party processor. Whoever you use, you can accept major credit and debit cards, mobile wallets, and all the latest payment tools. You can also build a website to sell online, with a fully secure online sales portal, a feature the reviewers noted is rare among POS providers, so you can compete on every sales channel.

Business.com did describe some core tools, like inventory, as being on par with the industry standard. But that's just the point: Epos Now gives you a strong, dependable foundation, then lets you add specialist depth exactly where your business needs it through its AppStore. Rather than paying for features you'll never use, you build the system that fits around you and your needs!

Customizations, add-ons and integrations: 9.3/10

This is where Epos Now really shines. Integrations earned the highest score in the whole review, and business.com named Epos Now its top pick for integrations, noting that it connects with more apps than the competition. The Epos Now AppStore currently offers more than 130 apps, giving users more adaptability than they’ll get anywhere else! Here are the main categories of app and some examples of what you can find in this impressive AppStore:

• Accounting. While Epos Now has its own accountancy reports, they know lots of business owers (and their accountants) have their favorite programs. So they developed the software to link users business data to QuickBooks Online, Xero or Sage, three of the leading accountancy software providers, so your sales data flows straight into your books on those apps. No more retyping figures at the end of the month, fewer errors and a much easier time at tax season. For US businesses, DAVO Sales Tax goes a step further, automatically collecting and filing sales tax every day.

• Ecommerce and omnichannel selling. Once again, Epos Now has its own online platform, but they still partnered with Shopify, WooCommerce, BigCommerce and Wix, which all link your online store to your physical one.

• Delivery and ordering. Restaurants can bring Uber Eats and DoorDash orders straight into the till, while Epos Now's own Online Ordering, Order and Pay, and Delivery apps help you take orders 24/7, whether your customers are at table, or even at home.

• Marketing and loyalty. Loyalzoo, LoyaltyDog, and Epos Now’s in-house loyalty option makes it simple to reward regulars and keep them coming back without adding extra work to you and your team’s load. Epos Now also developed a Google MyBusiness link alongside review tools like Feefo and Trustpilot can also help you build your reputation. Into Email marketing? Then automatically updating your Mailchimp mailing lists can really help streamline your processes, too! 

• Staff and bookings. In addition to everything above, the AppStore offers booking apps and staff management integrations to boot. Deputy and Workforce.com handle rotas, scheduling and payroll. Service businesses such as salons can add in-house booking or specialised apps like Appointedd to take online bookings around the clock and send automatic reminders that cut no-shows and ensure your team are never left at a loose end.

• API adaptability. If the app you need isn't listed, Zapier connects Epos Now to thousands more tools, from Google Sheets to Salesforce, and an open API process lets you build custom workflows if your business is after an entirely bespoke POS system. Plus, if you expand your business, Multi-Site Manager lets you run several locations from one back office, no matter how different they are.

The real genius of the Epos Now AppStore, as business.com recognized, is that while it has everything you could ever need, you can ignore everything you don’t. A café, a clothing boutique and a nail salon can all start with the same core system and end up with three very different setups, each built precisely for the business it serves!

Ease of use: 8.7/10

A POS system is only as good as your team's ability to use it during a busy lunch rush or a Saturday afternoon queue. Business.com found Epos Now easy to learn, describing its interface as more intuitive than many competing platforms. That's a big deal for businesses that hire seasonal staff, need new starters serving customers on their first shift, or just want to get up and running quickly.

Epos Now builds its software specifically for retail and hospitality, so the tools you see are the ones that matter to your industry, and the sales software features revolve around that, with action options like layaway, miscellaneous product, and no sale. A restaurant owner can add menu items and design a digital floor plan that mirrors the real dining room, while a retailer can set up products, barcodes and promotions in seconds. Clean layouts, color-coded hotkeys and simple tabs keep transactions quick, which means shorter queues and happier customers.

Setup is just as straightforward. Role-based permissions added through simple tickboxes let you decide exactly who can do what: cashiers can be limited to the till, with newer staff limited on checkout functions until they’re fully trained, while managers get access to reports and scheduling. Every employee logs in with their own PIN or swipe card, and a built-in time clock tracks hours automatically so management has full visibility over the operation.

The reviewers did mention a small learning curve, depending on which integrations you add. That's natural for any system this flexible, and it reflects how much you can do with Epos Now rather than any complexity in the core software. And with free personalized onboarding and training included, you won't be figuring it out alone!

Customer support: 8.8/10

Good support gives you confidence that if something goes wrong, help is close at hand. Business.com scored Epos Now's customer support a reassuring 8.8 out of 10, and highlighted several strengths that set it apart.

Firstly, every new customer gets free onboarding support to set up their system and train staff, including a dedicated agent to make sure things go smoothly and provide personal attention. The reviewers at business.com pointed out that some competitors charge extra for this, making it a genuinely valuable inclusion. Getting your setup right from day one saves time, money and stress later on, so this can’t be overvalued.

Secondly, Epos Now offers a wealth of self-service resources through its dedicated  support site, including step-by-step written guides, YouTube tutorials, community forums, email support and support tickets. Many everyday questions can be answered in minutes, any time of day, without waiting in a queue.

On top of that, there’s a live chat available during business hours, and the main phone line includes an AI assistant for quick answers. Business.com also confirmed that international support is available wherever you're based, which is reassuring for a company with customers in more than 70 countries.

For businesses that want round-the-clock cover, there's a premium support plan with 24/7 phone and chat options. The reviewers noted this is an added cost, and that it's required with some discounted hardware bundles. But for restaurants, bars, and stores trading late into the evening or across weekends, having an expert on call at any hour is often well worth it. You choose the level of support that matches the way your business actually runs.

Pricing and value: 9/10

Value for money was one of Epos Now's strongest scores, at 9 out of 10. That reflects just how much you get for your investment, and how many ways there are to make the system fit your budget.

Businesses that already own compatible hardware can choose a software-only plan, listed by business.com at $39 per month, and keep using their existing devices. Those who want everything in one go can opt for a complete solution bundle, which typically includes a Countertop 2 terminal, card reader, cash drawer (if desired), software and onboarding, with regular promotions bringing the upfront cost down even further.

Payments are flexible too. Epos Now Payments offers a transparent fixed rate of 2.6% plus 10 cents per transaction, with custom rates for some businesses. Or, unlike many providers, you're free to use a third-party processor and negotiate your own fees. If cash flow is a concern, Epos Now Capital also provides quick-approval financing to help you grow.

Business.com noted that pricing isn't published as a single fixed list and that contracts typically run for one to five years. There's good reason for both. Because Epos Now tailors systems to everything from pubs to car washes, a custom quote means you pay only for the hardware, software and apps your business actually needs. And longer agreements give you stable, predictable costs you can plan around. As the reviewers themselves acknowledged, the quote-based approach ensures you get exactly what you need.

Plus, to make things easier, the Epos Now website can help you calculate your initial costs when you shop for hardware and software through their expansive catalogue of products and services.

It’s clear why so many businesses choose Epos Now

With an overall score of 8.9 out of 10 and the title of best POS system for integrations, Epos Now has earned its place among the leading point-of-sale providers. Here's a quick recap of business.com found when they looked into Epos Now’s offering:

• Unrivalled integrations: With more than 130 apps in the AppStore, plus Zapier and an open API, so your POS can connect with the tools you already use.

• Real-time insights: Customizable reports and a live dashboard help you spot trends, plan staffing and boost margins.

• Smarter stock control: Multi-location inventory tracking, low-stock alerts and automated reordering to cut waste.

• Happier, more loyal customers: Faster checkouts, customer profiles, and built-in loyalty points that keep people coming back.

• Built for your industry: Dedicated tools for retail and hospitality, from kitchen display systems to digital floor plans.

• Quick to learn: An intuitive interface, role-based permissions, and free onboarding that gets new staff up to speed fast.

• Payment freedom: Use Epos Now Payments or choose your own processor and negotiate your own rates.

• Hardware flexibility: Buy a complete bundle or mix and match from a hardware suite of everything you need.

• Room to grow: Cloud access from anywhere, multi-site management and financing through Epos Now Capital.

Ready to see what it could do for you? Visit Epos Now to explore its POS systems and request a tailored quote. You can browse the full AppStore to plan your ideal setup, read more Epos Now resources for practical tips, find guides on the Epos Now support site, or learn about funding options with Epos Now Capital.